[theqoo] THE 2 COMMON BATTLE GROUNDS FOR AI VS HUMANS

Unlike other fields where it’s difficult to mechanically judge whether AI or humans are better (e.g., drawing), the call center and accounting audit sectors have clear metrics such as customer satisfaction and error recovery rates in accounting. Therefore, if AI outperforms humans in these metrics, it could potentially make humans entirely obsolete in these fields. This is why the battle between AI and humans is most fierce in these areas.

In fact, once AI surpasses humans in these two metrics, humans would essentially be completely replaced.

Current situation in the call center field:

– Customers who prefer AI call centers: 11%
– Customers who prefer human call centers: 61%
– Don’t know: 28%

Current situation in the accounting audit field:

– AI accounting audit error recovery rate: 0.7% (the higher, the better)
– Human accounting audit error recovery rate: 3 – 7%

Currently, humans are leading in both sectors.

What’s interesting is that AI call centers and AI audits are being led by US, while human representatives are being led by India and Pakistan.

original post: here

1. I seriously hate AI call centers so much 

2. AI call centers are so frustrating, I almost threw my phone against the wall once

3. Call centers will never be replaced by AI 

4. AI centers are so frustrating, they can’t even answer like ChatGPT does 

5. I favor Indians’ intelligence over US 

6. AI can’t talk for sh*t ㅜ I like humans ㅠㅠㅠ

7. But even the chat bots lie 

8. AI call centers just make it feel cheap 

9. AI seriously pisses me off!!!!

10. I’ve never seen an AI resolve an issue in an impressive way